Privacy Policy
Last updated:
Lewa ("Lewa", "we", "us") is a school management platform for nursery and primary schools in Cameroon, operated by its owner as a sole proprietor. This Privacy Policy explains what information we handle, how we use it, and the choices available to you. It applies to the Lewa website at lewa.app and the Lewa application, including school accounts (lewa.app/school) and teacher applications (lewa.app/apply). If you have any questions, contact us at lewacmr@gmail.com.
1. Our role
Schools use Lewa to manage their own records. The information a school enters about its pupils, their parents or guardians, its staff and its finances belongs to and is controlled by that school. Lewa stores and processes this information on the school's behalf, to provide the service. Each school is responsible for having the right to enter this information and for obtaining any consent required from parents or staff. For people who sign up with Lewa directly — school account owners and teachers who create a profile — Lewa handles their account information as described below.
2. Information we handle
Depending on how Lewa is used, this may include: the school's name and details, and the account holder's name, email address and phone number (used to sign in and to contact the account holder); pupil records entered by schools (names, class and enrolment details, attendance, marks and report cards, and fee and payment records); parent and guardian names and phone numbers entered by schools, used to send the notifications a school chooses to send; staff records and payroll entered by schools; teacher profiles created at lewa.app/apply (name, phone number, password, profile details, any document such as a CV or photo the teacher uploads, and how many times the profile has been viewed); messages sent to or received from parents and others through a trusted third-party messaging provider; and basic technical information needed to run and secure the service.
3. How we use information
We use information to provide and operate Lewa; let schools manage their records; send the notifications a school chooses to send; let schools and teachers connect through the teacher section; keep accounts secure; respond to support requests; and maintain and improve the service.
4. Children's information
Lewa is used by schools and adults, not by children. We do not knowingly collect information directly from children. Information about pupils is entered by their school, which is responsible for handling it lawfully and for any parental consent that may be required.
5. Messaging
Notifications to parents are only sent when a school chooses to send them, to the number the school holds. A parent who does not wish to receive these messages can tell their school, which can stop them.
6. Sharing information
We do not sell personal information. We share it only with trusted third-party providers who help us run the service (such as messaging and hosting) and who are only permitted to use it to provide those services to us. We may also disclose information where required by law, or to protect the rights and safety of users.
7. Keeping information
We keep information for as long as the relevant account is active and as needed to provide the service, resolve disputes and meet record-keeping or legal obligations. Financial and receipt records may be kept for longer for proper record-keeping.
8. Security
We take reasonable steps to protect information. No online service can be completely secure, so we cannot guarantee absolute security, but we work to keep information safe.
9. Hosting
Information is stored using reputable service providers and may be held on servers located outside Cameroon.
10. Your choices and requests
If you want to access, correct or delete information: for pupil, parent, staff or financial records, contact the school that entered them, as the school controls that information; for your own Lewa account (a school owner or teacher profile), contact us at lewacmr@gmail.com.
11. Changes
We may update this policy from time to time. The date at the top shows when it was last changed, and continued use of Lewa after a change means you accept the updated policy.
12. Contact
Questions about this policy can be sent to lewacmr@gmail.com.